Frequently Asked Questions
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
What does an eSIM do?
An eSIM functions as a virtual SIM card, enabling you to set up a mobile plan with your service provider without requiring a physical nano-SIM card.
How can I set up my eSIM?
Activating your eSIM is a straightforward process involving three steps: 1) Pick your desired location 2) Choose a data package 3) Scan the QR code using your smartphone.
What sets apart a physical SIM from an eSIM?
While a physical SIM entails a small chip insertion into your device, an eSIM serves as a digital alternative that facilitates the activation of a cellular plan from your provider without the need for a physical nano-SIM card.
How can I determine if my device is eSIM-compatible?
Please refer to our dedicated page showcasing supported phones to verify if your device is compatible with eSIM technology.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.